Continuing our growth:
With the transition to the Finex Credit Union brand, we are really beginning to see the benefits of “Wherever You Are” convenience and service efforts we put in place. First we redesigned our Vernon branch, improving the look while replacing traditional teller cash functions with a new more secure video center. Next we launched our first automated service center in ShopRite Supermarket in Manchester. Lastly we are deploying a new call center approach to provide more consistent phone response times.
While other banks and credit unions are scaling back in the face of change, closing branches and reducing staff, we are instead investing to expand access and convenience as you have asked us to. It is great to see that it is paying immediate dividends. We have expanded hours of operation by 35% and are now opened 7 days a week and until 7 pm on weekdays! We now provide more branch hours of operation than 90% of the banks and credit unions in the state.