Finex Credit Union was recently mentioned in a blog by Solidus, who managed the construction of our Vernon and Manchester branches. The Grand Opening was held this past October at the Manchester Shoprite location.
Finex At ShopRite Is Now Open
Finex Credit Union had an eXciting grand opening over the Halloween weekend at ShopRite of Manchester. With a lively and curious crowd and remarks from local dignitaries, Finex Credit Union was welcomed into the Manchester community and ShopRite Family.
From left to right: ShopRite Owner Rich Cohen, President and CEO of Finex Credit Union Michael Palladino, GMCC President April DiFalco, Manchester Mayor Jay Moran, FinexCU Board Member Peter Lupi, and State Rep. Henry Genga.
The commitment ShopRite and FinexCU have to their customers and members was shared throughout the ceremony. President and CEO of Finex Credit Union, Michael Palladino emphasized the importance of customer relations. "We make it our business to get to know our customers personally; we evolve with them and anticipate their needs. Knowing what is important to them, is what prompted another state-of-the-art service center in a convenient location that provides our customers with the ability to save time while taking care of other tasks."
Gravitating To Our Service Center
Our new state-of-the-art branch right next to ShopRite's Pharmacy was packed with new and current members visiting our service center, connecting with video tellers, and signing up for new member specials. Many ShopRite employees and shoppers stopped by, happy to have a new financial institution in their grocery store.
A New Member Experience:
Finex Credit Union has reinvented our Vernon location. We will soon be able to provide you with extended hours and full member support.
To Learn more about Finex's transition from First New England click here.
The Real Deal:
- Finex Video Tellers are new staff working out of our East Hartford office. They work side by side with our more experienced staff and management.
- Ownership did not change. We have the same staffing plus more to grow.
- The video solution developed as members rapidly moved to mobile banking while decreasing trips to the branch for transactions. It solves longstanding member improvement areas noted in surveys that are listed below in "Benefits" section.
- Privacy and phone support are being improved upon.