We use credit scores every day providing them free to you in our mobile app and home banking platforms. They are very important to us as well as to banks, credit card providers, insurance companies and in many other areas of life. But it can be an impersonal way to do business if used on its own. So Finex Credit Union has adapted our personal service approach to use credit scores in lending; but only with other facts we have about you to provide a more accurate picture. Here are some illustrations.
Finex is subject to the trends driving most financial organizations; Digital convenience is a must while branches are in decline. In credit union land those not keeping up with technology continue to be merged out of existence.
Continuing our growth:
With the transition to the Finex Credit Union brand, we are really beginning to see the benefits of “Wherever You Are” convenience and service efforts we put in place. First we redesigned our Vernon branch, improving the look while replacing traditional teller cash functions with a new more secure video center. Next we launched our first automated service center in ShopRite Supermarket in Manchester. Lastly we are deploying a new call center approach to provide more consistent phone response times.
While other banks and credit unions are scaling back in the face of change, closing branches and reducing staff, we are instead investing to expand access and convenience as you have asked us to. It is great to see that it is paying immediate dividends. We have expanded hours of operation by 35% and are now opened 7 days a week and until 7 pm on weekdays! We now provide more branch hours of operation than 90% of the banks and credit unions in the state.