Finex is subject to the trends driving most financial organizations; Digital convenience is a must while branches are in decline. In credit union land those not keeping up with technology continue to be merged out of existence.
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Topics: credit enhancement
Finex Credit Union was recently mentioned in a blog by Solidus, who managed the construction of our Vernon and Manchester branches. The Grand Opening was held this past October at the Manchester Shoprite location.
Continuing our growth:
With the transition to the Finex Credit Union brand, we are really beginning to see the benefits of “Wherever You Are” convenience and service efforts we put in place. First we redesigned our Vernon branch, improving the look while replacing traditional teller cash functions with a new more secure video center. Next we launched our first automated service center in ShopRite Supermarket in Manchester. Lastly we are deploying a new call center approach to provide more consistent phone response times.
While other banks and credit unions are scaling back in the face of change, closing branches and reducing staff, we are instead investing to expand access and convenience as you have asked us to. It is great to see that it is paying immediate dividends. We have expanded hours of operation by 35% and are now opened 7 days a week and until 7 pm on weekdays! We now provide more branch hours of operation than 90% of the banks and credit unions in the state.
Finex At ShopRite Is Now Open
Finex Credit Union had an eXciting grand opening over the Halloween weekend at ShopRite of Manchester. With a lively and curious crowd and remarks from local dignitaries, Finex Credit Union was welcomed into the Manchester community and ShopRite Family.
From left to right: ShopRite Owner Rich Cohen, President and CEO of Finex Credit Union Michael Palladino, GMCC President April DiFalco, Manchester Mayor Jay Moran, FinexCU Board Member Peter Lupi, and State Rep. Henry Genga.
The commitment ShopRite and FinexCU have to their customers and members was shared throughout the ceremony. President and CEO of Finex Credit Union, Michael Palladino emphasized the importance of customer relations. "We make it our business to get to know our customers personally; we evolve with them and anticipate their needs. Knowing what is important to them, is what prompted another state-of-the-art service center in a convenient location that provides our customers with the ability to save time while taking care of other tasks."
Gravitating To Our Service Center
Our new state-of-the-art branch right next to ShopRite's Pharmacy was packed with new and current members visiting our service center, connecting with video tellers, and signing up for new member specials. Many ShopRite employees and shoppers stopped by, happy to have a new financial institution in their grocery store.